Shipping Options:
Live Alohaź ships USPS Priority Mail unless other method is requested. Shipping times are approximately (1-2 days) interisland and (3-5days) to the mainland.
Same-Day Shipping 95% of orders placed Monday through Friday on non-holidays by 12 noon EST ship the same day. During holiday high season (between Thanksgiving and Christmas), please allow 48 hours for your order to process.
At the final check out, shipping cost will finalized based on the dollar amount of purchase.
Returns and Exchange Policy Your online shopping at Livealoha.com is risk free. I understand that since you cannot touch and feel products when shopping online, you want to be sure you will be fully pleased with your purchase.
Returns All merchandise must be received by Livealoha.com prior to receiving a credit.
For damaged or defective merchandise, the total dollar amount of the order will be credited if a credit is desired.
For exchanges or credits on merchandise that is not defective or damaged, we do not credit the original shipping charges.
Please note, items returned for credit after 90 days will be issued a Live Aloha gift certificate.
Exchanges
All exchange merchandise will be processed by Livealoha.com immediately upon receiving. Replacement merchandise will be shipped and billed immediately. Livealoha.com will credit the cost of the replacement merchandise once returned goods are received. The new outbound shipping charges will be waived on the exchange.
Back Orders on Exchanges If an item or a particular item size is out of stock, you will be notified via email and you will be presented with a series of options. We will give you the date the item will be available, and we will ask if you want to wait for the item. We can ship what is available and wait for the back ordered item, we can issue a gift certificate for future use for that item, or we can issue back a credit to your credit card and close the back order. We will notify you within 48 hours of creating a back-ordered item. If an item is no longer available, we may issue a gift certificate of similar value for use on Livealoha.com at a future date.
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